Contact Center Executive Prime Responsibilities • Handle Customer queries & complaints meeting the service level standard
• Ensure first contact resolution in every possible cases
• Effectively follow up and escalate the queries & complaints where necessary Qualification & Other Competencies • MBA/ BBA/ Masters/ Bachelor in Economics/ Business Studies/ Public Administration from recognized institutions
• Minimum CGPA: 3 out of 4
• Excellent verbal and written communication skills in English & Bangla
• Adequate computer literacy to work in online software modules & office packages
• Willing to work in any working-shifts (24X7) Compensation & Benefit • Competitive Salary, Incentives and benefits packages
• Career progression opportunity based on performance
• Festival Bonuses/ Medical Facilities/ Other benefits Please log on to www.ebl.com.bd/career and apply on or before Oct 15, 2016
